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Forum Discussion

PVD4540's avatar
PVD4540
Tutor
Jul 22, 2020

Device Manager on the App

Device Manager on the App doesn't work and customer service is worthless.

7 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 23, 2020

    PVD4540,

     

    May you explain what occurs when attempting to access the device manager page? Can you provide the Orbi app version you currently have installed (iOS/Android)? 

     

    Thanks,

    Christian 

    • PVD4540's avatar
      PVD4540
      Tutor
      Jul 23, 2020

      Nothing......doesn't work.  I can see the devices but can't pause the internet or remove the devices.  Nothing happens.

    • PVD4540's avatar
      PVD4540
      Tutor
      Jul 23, 2020

      Also, I'm shocked how worthless the customer service is.  They guided me thru these long instructions for updating the Firmware and all the were current.  Spent a long time working on that and discovered it still didn't work.  

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jul 24, 2020

        PDV4540,

         

        May you provide the following for me to better assist:

         

        Orbi Model:

        Orbi Firmware Version:

        Orbi App Version: 

         

        Thanks,

        Christian