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Forum Discussion

PVD4540's avatar
PVD4540
Tutor
Jul 21, 2020

Device Manager on the App

Device Manager on the App doesn't work and customer service is worthless.
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jul 23, 2020

PVD4540,

 

May you explain what occurs when attempting to access the device manager page? Can you provide the Orbi app version you currently have installed (iOS/Android)? 

 

Thanks,

Christian 

  • PVD4540's avatar
    PVD4540
    Tutor
    Jul 23, 2020

    Nothing......doesn't work.  I can see the devices but can't pause the internet or remove the devices.  Nothing happens.

  • PVD4540's avatar
    PVD4540
    Tutor
    Jul 23, 2020

    Also, I'm shocked how worthless the customer service is.  They guided me thru these long instructions for updating the Firmware and all the were current.  Spent a long time working on that and discovered it still didn't work.  

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jul 24, 2020

      PDV4540,

       

      May you provide the following for me to better assist:

       

      Orbi Model:

      Orbi Firmware Version:

      Orbi App Version: 

       

      Thanks,

      Christian 

      • PVD4540's avatar
        PVD4540
        Tutor
        Jul 24, 2020

        Model: RBR750

        Firmware Version: v3.2.15.25_1.3.15

        App Version: 2.5.4.0