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Forum Discussion

PVD4540's avatar
PVD4540
Tutor
Jul 21, 2020

Device Manager on the App

Device Manager on the App doesn't work and customer service is worthless.
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jul 23, 2020

PVD4540,

 

May you explain what occurs when attempting to access the device manager page? Can you provide the Orbi app version you currently have installed (iOS/Android)? 

 

Thanks,

Christian 

PVD4540's avatar
PVD4540
Tutor
Jul 23, 2020

Also, I'm shocked how worthless the customer service is.  They guided me thru these long instructions for updating the Firmware and all the were current.  Spent a long time working on that and discovered it still didn't work.  

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 24, 2020

    PDV4540,

     

    May you provide the following for me to better assist:

     

    Orbi Model:

    Orbi Firmware Version:

    Orbi App Version: 

     

    Thanks,

    Christian 

    • PVD4540's avatar
      PVD4540
      Tutor
      Jul 24, 2020

      Model: RBR750

      Firmware Version: v3.2.15.25_1.3.15

      App Version: 2.5.4.0

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jul 24, 2020

        Hello PVD4540,

         

        Thanks for confirming. Our engineering team is aware of the issue and is currently working on a fix. 

         

        Regards,

        Christian