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Extended Warranty on my Orbi Mesh System
The Orbi Mesh SYSTEM I bought included a 750 Router and one satellite. This is the RBK752 SYSTEM. Netgear is very quick to sell things like ARMOR, Parental controls and Extended Warranties. I bought ...
To update this issue, I received a call from Netgear today to apologize to me and make clear that both my router and satellite are covered by the extended warranty. Thanks to everyone who helped!
Hello StevieDo ,
Welcome to the NETGEAR Community!
NETGEAR ProSupport Extended Warranty extends the Limited Hardware Warranty for a supported and new NETGEAR product for which you purchase the Extended Warranty. You must purchase Extended Warranty within 90 (ninety) days from the date of Your purchase of a supported and new NETGEAR product. While a supported and new NETGEAR product is under warranty, NETGEAR will repair or replace Your product with the same or functionally equivalent product free of charge. Extended Warranty only covers a supported and new NETGEAR product for which you purchase
Extended Warranty.
For more information in regards to NETGEAR ProSupport Extended Warranty please navigate to the links below:
NETGEAR ProSupport | NETGEAR Support
Best,
Kevin
Community Team
Thanks Kevin. What you posted actually supports my claim that I purchased an extended warranty on a new Netgear product (the RBK752) within 90 days and therefore my RBK752, which is a router and satellite, should have hardware coverage. Why is Netgear trying to say they are only going to cover the router and not the satellite? It seems they are just trying to anger customers for no good reason.
To update this issue, I received a call from Netgear today to apologize to me and make clear that both my router and satellite are covered by the extended warranty. Thanks to everyone who helped!