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Forum Discussion
Crasje
Mar 20, 2025Tutor
Grey network indicator in orbi app
Does anyone know what it means in devices when a network indicator is shown as grey, in my case it is an apple device shown under 5 + 6Ghz ( no idea which one since all devices are accounted for). ...
CrimpOn
Mar 21, 2025Guru - Experienced User
I suspect an issue with the Orbi 'app'. When the user selects "Device Manager", the Orbi app queries the Orbi router to get information about all connected devices. As I sit here five feet from the Orbi RBR50 router, the Orbi web Attached Devices screen shows that I am connected to an RBS40V satellite in the garage, some 20 ft. and three walls away.
So many disappointments;
- That the S24 phone did not roam from that connection to a stronger one. (sigh)
- That the web Attached Devices screen gives no indication of the signal level of the connection. Every device connected with WiFi has the same 2.4G or 5G symbol. (WiFi5 Orbi does not support WiFi6 thus no WiFi6 symbols.)
- That the S24 phone itself does not display the Link Rate of the WiFi connection as my old phone did.I am a bit disappointed that my new Samsung S24 phone does not display the WiFi "Link Rate" (Oh, well. New phone: new experience. The internet claims there is a method to display Link Rate on this phone but I am finding it difficult to enable.)
- That the Orbi 'app' displays the WiFi connection as pathetic. (only the little green dot. no 'bars' at all)
See these screen shots:
A) The S34 phone shows the connection as GREAT (all bars)
B) The Orbi 'app' shows the connection as TERRIBLE, only the green dot. (no bars)
C) The Orbi 'app' detail screen shows the Link Rate at 866Mbps (the highest possible Link Rate for a WiFi5 connection) and still thinks the connection is TERRIBLE.
UPDATE:
After disconnecting/reconnecting/.... etc. The S24 now (finally) shows as connected to the RBR50 that is five feet away with "Full Bars" on the Orbi 'app' display.
Crasje
Mar 22, 2025Tutor
I have seen that the iPhone is not handed over as well between router and satellite, they say it is an apple thing, but clearly it is with samsung too, so perhaps it is a Netgear issue..
Yesterday we were sitting like 2,5m from the Router, while according to the app my wife's iPhone was connected to the satellite on the first floor.
And yes, connecting - disconnecting solves it. But you don't by a 1200 euro system to manually connect and disconnect whenever you move through the house.
What I also notice, is that according to the app,my iPhone link rate is 34Mbps, but when I test the connecting with an i-net speed app I have on my phone I get 710mbps....
Ps.
I upgraded from the old RBR50 with 2 satelittes, there the handovers were perfect which indicated as well that it is an 870 issue.