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Forum Discussion

TonyDee3's avatar
TonyDee3
Follower
Jun 03, 2019

I can no longer get to Orbi login page. MODEL RBR40

My model is the RBR40 but for some reason it doesn't come up in the Model drop-down list. Anyway, I can no longer access my router login page to check settings. I get prompted for two security quest...
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Aug 14, 2019

Have you tried another web browser?

 

DarrenM

svicini's avatar
svicini
Initiate
Aug 18, 2019

Same problem here, finally used my router password and it worked momentarily to log me into the app. Then I reopened it two minutes later and now it is prompting me to log into a "Netgear - One Account. Any App." login screen. None of my passwords work, neither does a password reset.

It keeps saying "an error has occurred. Try Again."

 

Extremely frustrating an inexcusable to have such basic problems for an app.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 08, 2019

    Hi svicini

     

    Can you still access the router settings page via browser? Newer firmware requires a criteria for admin password. The new password requirements for an admin password are:
    No more than two like continuous characters
    1 Upper Case
    1 Lower Case
    1 Number
    1 Special Character

    With your current password, does it meet the requirements? If not, please access the router settings page via browser and change the password.

     

    Regards, 
    Blanca 
    Community Team

    • JenniferY's avatar
      JenniferY
      Tutor
      Sep 08, 2019

      No, I cannot log in via webpage or via app for my $400 product. And I can’t access help service unless I pay another $140. Not happening. What will happen is when this router dies I will buy another product from literally any other maker. You have absolutely lost any further business from me. I advise everyone in my family and my husband’s family for that matter, on what to buy for tech. Guess what I won’t be recommending? I bet you can figure it out.

      And I would change my password, but it’s asking security questions that I never answered. My oldest sister’s name? Don’t have one. So, as you can imaging, there is no way I would have picked that question. Wtf.

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Sep 09, 2019

        Hi JenniferY

         

        Please reset your router back to factory default settings. Follow the setup wizard and take note all security information for safe keeping. The links below may help you out: 

         

        How-do-I-reset-my-Orbi-system-to-factory-default-settings
        https://kb.netgear.com/31486/

         

        How do I set up my Orbi router and satellite?
        https://kb.netgear.com/31017/

         

        Regards, 
        Blanca 
        Community Team