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Forum Discussion
I got up yesterday my Orbi app for my 750 would no longer log in
I got up yesterday my Orbi app for my 750 would no longer log in the first screen was we do not recognize this device Log in denied. I now my password is right because i can go to orbilogin.com and ...
Thanks for the response let me Ans this by bullets
Random thoughts:
- The Orbi 'app' uses different credentials than the Orbi web interface. ***YOU Are correct but its the same as the net-gear website which is what i men sorry if i misspoke**** At what point does the app comment about "not recognizing the device"? ***As Soon as i put the UN and PW in it goes to not recognized device then quickly goes to Log in Denied***
- Since it is possible to access the web interface, what does the Attached Devices screen say about Access Control?
(toward the top, above the list of satellites). ***I do not see anything about access control*** If it says Access Control is on, what about navigating to the Advanced Tab, Security Menu, Access Control and turning it off. ******Access Control Says to use access control use the Orbi App***
Well, fudge. My Orbi Attached Devices shows this:
By any chance is Smart Parental Controls (SPC) enabled on this Orbi?
Yes i use both.
I remember similar posts on the forum about Access Control being removed from the web interface, but cannot remember what users did to get it back. Time to do a bunch of Internet searches.....
p.s.
I can sort of understand Netgear's reasoning in regard to the web interface vs. the app.
- More and more customers have no 'computer' these days. They have smart phones and tablets, but no actual 'computer' (not even a laptop).
- The web interface is totally unusable on a smart phone's tiny screen.
- If they do own a laptop, it no longer comes with an Ethernet port.
- They now do everything with their smart phone. Unlock the front door. Set the thermostat. Turn the alarm on and off. Make purchases. Transfer money. Watch videos.Read email. etc. etc. A WiFi system that cannot be managed using their smart phone is SO OBSOLETE!
- Why spend money developing capabilities on both the web interface and the smart phone interface (app).
The situation now is there are a bunch of features that can be managed only through the web interface and another set that can be managed only through the 'app'. Annoying as hell.