NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Retired_Member
Jan 12, 2024I got up yesterday my Orbi app for my 750 would no longer log in
I got up yesterday my Orbi app for my 750 would no longer log in the first screen was we do not recognize this device Log in denied. I now my password is right because i can go to orbilogin.com and ...
Retired_Member
Jan 12, 2024Thanks for the response let me Ans this by bullets
Random thoughts:
- The Orbi 'app' uses different credentials than the Orbi web interface. ***YOU Are correct but its the same as the net-gear website which is what i men sorry if i misspoke**** At what point does the app comment about "not recognizing the device"? ***As Soon as i put the UN and PW in it goes to not recognized device then quickly goes to Log in Denied***
- Since it is possible to access the web interface, what does the Attached Devices screen say about Access Control?
(toward the top, above the list of satellites). ***I do not see anything about access control*** If it says Access Control is on, what about navigating to the Advanced Tab, Security Menu, Access Control and turning it off. ******Access Control Says to use access control use the Orbi App***
CrimpOn
Jan 12, 2024Guru - Experienced User
Well, fudge. My Orbi Attached Devices shows this:
By any chance is Smart Parental Controls (SPC) enabled on this Orbi?