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Forum Discussion
I got up yesterday my Orbi app for my 750 would no longer log in
I got up yesterday my Orbi app for my 750 would no longer log in the first screen was we do not recognize this device Log in denied. I now my password is right because i can go to orbilogin.com and ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Orbi App version?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Might save off a Orbi system backup to file, then factory reset and setup from scratch, check Orbi app. If it can log in, then apply the backup configuration to the RBR.