Forum Discussion

Apprentice

Oct 31, 2022

I installed a new Orbi 963 system last week

I installed a new Orbi 963 system last week and also have this problem. Like everyone here nothing nothing I do have helped. I am waiting on a call back from tech support. Did this only start with th...

plemans

Guru - Experienced User

Oct 31, 2022

What problem are you having?

What firmware version are you on?

What modem/gateway is it connected to?

Greene10

Apprentice

Oct 31, 2022

Trying to turn on Anywhere Access. App version is 2.20.1.9 and the firmware version is V6.0.3.85_3.1.15. All are up to date plus tried ALL of the things here. Still app is saying "something went wrong try again".

plemans
Guru - Experienced User
Oct 31, 2022
1. there's a newer version of firmware. It can be found here:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBRE960-RBSE960-Firmware-Version-6-3-7-5-Released/m-p/2267551#M39570

2. If you're on apple/ios make sure that icloud relay and private mac/ip address are both disabled

3. what modem/gateway is the router connected to?
- Greene10
  Apprentice
  Oct 31, 2022
  I will try the suggestions. Modem is a Spectrum HITRON 2.5 Gigabit.
  - Greene10
    Apprentice
    Oct 31, 2022
    Still not working after trying the suggestions. THE BOTTOM LINE is Netgear needs to fix the app.