Forum Discussion

Apprentice

Oct 31, 2022

I installed a new Orbi 963 system last week

I installed a new Orbi 963 system last week and also have this problem. Like everyone here nothing nothing I do have helped. I am waiting on a call back from tech support. Did this only start with th...

Greene10

Apprentice

Oct 31, 2022

Trying to turn on Anywhere Access. App version is 2.20.1.9 and the firmware version is V6.0.3.85_3.1.15. All are up to date plus tried ALL of the things here. Still app is saying "something went wrong try again".

plemans

Guru - Experienced User

Oct 31, 2022

1. there's a newer version of firmware. It can be found here:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBRE960-RBSE960-Firmware-Version-6-3-7-5-Released/m-p/2267551#M39570

2. If you're on apple/ios make sure that icloud relay and private mac/ip address are both disabled

3. what modem/gateway is the router connected to?

Greene10
Apprentice
Oct 31, 2022
I will try the suggestions. Modem is a Spectrum HITRON 2.5 Gigabit.
- Greene10
  Apprentice
  Oct 31, 2022
  Still not working after trying the suggestions. THE BOTTOM LINE is Netgear needs to fix the app.
  - FURRYe38
    Guru - Experienced User
    Oct 31, 2022
    Is the app not connecting while at home on the home work or from a remote location?
    
    Orbi app is working for me on both Android and Apple devices while at home. My 9 series is in AP mode though. I loaded FW this past weekend.
    
    Be sure your Local Network IS enabled for the orbi app for Apple devices. I saw once this got disabled some how and could not log in while at home.