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Forum Discussion
Incorrect Network Map (Unknown Satellite)
I've recently had a same issue described here: https://community.netgear.com/t5/Orbi-App/RBR852-App-started-showing-an-additional-satellite/m-p/1937374/ The author eventually did factory reset to re...
Exactly what I remember as far as the details of the mystery satellite... Xerox was what really struck me as odd when I looked up the details as well.
KMDonlon, Glad that I found someone on the same page at least. May I ask whether you resolved the issue?
Updated: Oops, sorry that I didn't recognize you're the author of the post that I linked :).
Was the factory reset only solution you found? Have you seen same issue again after the reset?
- Yes, did a factory reset and DID NOT use my back up config file (which I believe was corrupt) and have not seen the issue since. Perhaps the config file didn't play nice with the newer firmware at the time.
- I am seeing the same thing. Orbi, can you assist, please. Is there a way to remove this without factory reset please. Any advice would be appreciated. I have rebooted, reinstalled app, rebooted again. One clue is it has the same serial number as the base station. Very odd.