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Forum Discussion
Solved
iOS 14
After upating my iphone to iOS 14, I cannot log into the Orbi application via local access. I can still access via remote access. Please help.
Update 29 September 2020.
Orbi has released a new update 2.6.4.13 and my problem has been solved. It is working now. Thank you everybody.
Hi awawaw & Dfran1,
If you're still experiencing issues with accessing the Orbi app, please send me the following info in a private message.
Orbi Router Model:
Orbi Firmware Version:
Orbi App Version: (iOS or Android)
Did you update to iOS 14: (Yes or No)
Thanks,
Christian
Update 29 September 2020.
Orbi has released a new update 2.6.4.13 and my problem has been solved. It is working now. Thank you everybody.
Sadly the new version of the app has not worked for me on iOS 14.0.1.
I was not aware of the issue until I stumbled over it on the community and thought it was my wifi problem.
I have deleted the app (and settings), downloaded the new version as per an earlier user, but when I go to the Orbi App Settings, there is no option for Local Network, and under Privacy, Orbi is not listed inside the Local Network settings.
I can still connect via Anywhere Access, and through my browsers etc, so all other functionalty including Wifi is working fine. So the bug is in the App itself.
I also emailed Christian as per his message to other users explaining this problem, hopefully a new version with the bug fix can be deployed soon.
Chris
- A big “me too.” The app is inert for me too.
I have a similar problem on iOS 14 with the Nighthawk app.
I also tried different methods.
It doesn't allow me to trust my devivce.
Your device didn't receive the push notification - Check your network connectivity.
ChrisKing wrote:Sadly the new version of the app has not worked for me on iOS 14.0.1.
I was not aware of the issue until I stumbled over it on the community and thought it was my wifi problem.
I have deleted the app (and settings), downloaded the new version as per an earlier user, but when I go to the Orbi App Settings, there is no option for Local Network, and under Privacy, Orbi is not listed inside the Local Network settings.
I can still connect via Anywhere Access, and through my browsers etc, so all other functionalty including Wifi is working fine. So the bug is in the App itself.
I also emailed Christian as per his message to other users explaining this problem, hopefully a new version with the bug fix can be deployed soon.
Chris
Hello Community Users,
Our engineering team is aware and currently investigating. I'll provide updates to the issue as soon as they become available.
Thank you,
Christian
We are sorry to report that my "resvolved" problem came back. It was "resolved" but the exact same problem is now happening again. Only my new iphone (paired with Apple watch) cannot log in locally. All other older iphones, ipad and Andriod work cell phone are able to log in locally. I understand that Orbi (Netgear) is working on a solution for others and we hope it will also help me again. Thank you all and I will update you guys if there is a solution. Thank you all
