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Forum Discussion
Solved
iOS 14
After upating my iphone to iOS 14, I cannot log into the Orbi application via local access. I can still access via remote access. Please help.
Update 29 September 2020.
Orbi has released a new update 2.6.4.13 and my problem has been solved. It is working now. Thank you everybody.
So after reading this thread and not understanding some of it... Are there any easy difinitive answers on this app? It's been broken for me for close to 2 months at this point. I already have the LAN access activated, but it just says it can't connect. It just tells me Wifi not detected, despite being connected to the phone. I just downloaded the most recent update yesterday and it didn't do anything to fix the problem. Tried deleting and reinstalling again 3 times and it still doesn't recognize the wifi.
GY84, I feel your pain (if you see my posts, I've been fighting this thing for quite some time). Two possible sources of good news:
- This morning I saw an update on the Orbi app come through -- so maybe, just maybe, Netgear fixed this hot mess, and
- The general consensus is that the problem of not seeing the the local network is due to the way Netgear developed their various apps, and if you have more than one installled, it screws up the others.
So, here's what I recommend: Check to be sure you don't have any other Netgear apps installed on your device (including My Time, Insight, Nighthawk, ReadyCLOUD, Genie, and Mobile). Then delete the Orbi app, reinstall it and (before you launch it) reboot your Orbi system (just in case, not sure this matters), and then try it. That's what worked for me.
Let us know how it works out.
I was super excited to just see and download the new update today that said it fixed the IOS 14 issues, and it still doesn't detect the wifi that my phone literally used to download the app update... I don't have any other netgear apps downloaded. I could always see the local network access slider and it has always been green, so that wasn't my issue. It just refuses to recognize/connect to my orbi wifi router. After the first fail, I deleted and reinstalled the app and tried doing the whole setup process using the trust this device for my phone, and that failed. Then I deleted, reinstalled, and tried telling it not to trust my phone and that also failed. It always says "Wifi Not Detected."
I just tried logging into the router with 2 of my home computers via orbilogin.com and both times, it said it didn't detect any wifi router. I'm beginning to wonder if something is wrong with the programming in the router itself. I just got this thing from costco in March of this year, so it's basically brand new.GY84 , I have two thoughts:
(1) Make sure your router is at the most current version of the firmware (its operating system). Don't just use the the built-in firmware checker (sometimes it misses it). Instead, go to the product page and hit to the blue Downloads button. For example, for my Orbi, the page is:
https://www.netgear.com/support/product/RBK50.aspx
You might find it easier to replace "RBK50" with your device's model number to see your model's particular page.
(2) If a firmware update isn't going to do it for you, you might consider performing a backup of your configuration followed by factory reset of your router and (a) restore it from the backup, and if that doesn't work, (b) do another reset and build back the configuration manually. I hate suggesting that (factory reset is a list resort), but that may be necessary.
