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Solved
iOS 15 Apple Devices shown as Offline
Hi, I have recently updated my iPhone and iPad to iOS 15. Since the update Apple devices running iOS 15 are all listed as Offline on my Orbi RBK 853. All the devices are working satisfactorily on WIF...
I am asking what IP address the iPhone and the iPad claim to be using on their Network Settings. (I don't have these, but on my Android phone, I open the "Settings" , scroll down to Connections, then WiFi, and eventually get to another picture of a gear that brings up the IP address and connection speed.)
If these devices are actually working on the network, they MUST have IP addresses. Copy these down, and then look in the Orbi app for those IP addresses and see how the app describes the devices that have them.
Good morning Crimp On Sensie,
Thank you for your reply.
When you check the list of Attached Devices in the ORBI App, Devices that are online have a Green Dot next to the icon. Devices that are offline have a Grey Dot next to the Icon. If you click on the Right Chevron for the Device displaying the Grey Dot, its details are listed as
1. Connection Type -Device is Offline
2. IP Address - 0.0.0.0.
Hope this helps.
Thanks, that does help.
The iPhone and iPad Network settings should provide the IP address that each device is using. Do any devices appear on the app with those IP addresses?
- Yes,
All attached devices which are connected, i.e. those with the Green Dot have IP Addresses assigned to them, by the same Network that the Apple Devices are connected to, even though the Apple Devices devices are listed as offline (Grey Dot), in the ORBI APP.I am asking what IP address the iPhone and the iPad claim to be using on their Network Settings. (I don't have these, but on my Android phone, I open the "Settings" , scroll down to Connections, then WiFi, and eventually get to another picture of a gear that brings up the IP address and connection speed.)
If these devices are actually working on the network, they MUST have IP addresses. Copy these down, and then look in the Orbi app for those IP addresses and see how the app describes the devices that have them.
- Hi Crimp On Sensie,
Brilliant.
Found the Device IP Address in WiFi Information. The Apple device has been given a Random Name by the Orbi App i.e beginning with Dev.
Thank you for your help.
I can rename these devices to reflect the actual name.