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Forum Discussion
MSS37448
Sep 25, 2021Aspirant
iOS 15 Apple Devices shown as Offline
Hi, I have recently updated my iPhone and iPad to iOS 15. Since the update Apple devices running iOS 15 are all listed as Offline on my Orbi RBK 853. All the devices are working satisfactorily on WIF...
- Sep 26, 2021
I am asking what IP address the iPhone and the iPad claim to be using on their Network Settings. (I don't have these, but on my Android phone, I open the "Settings" , scroll down to Connections, then WiFi, and eventually get to another picture of a gear that brings up the IP address and connection speed.)
If these devices are actually working on the network, they MUST have IP addresses. Copy these down, and then look in the Orbi app for those IP addresses and see how the app describes the devices that have them.
CrimpOn
Sep 26, 2021Guru - Experienced User
Thanks, that does help.
The iPhone and iPad Network settings should provide the IP address that each device is using. Do any devices appear on the app with those IP addresses?
MSS37448
Sep 26, 2021Aspirant
Yes,
All attached devices which are connected, i.e. those with the Green Dot have IP Addresses assigned to them, by the same Network that the Apple Devices are connected to, even though the Apple Devices devices are listed as offline (Grey Dot), in the ORBI APP.
All attached devices which are connected, i.e. those with the Green Dot have IP Addresses assigned to them, by the same Network that the Apple Devices are connected to, even though the Apple Devices devices are listed as offline (Grey Dot), in the ORBI APP.
- CrimpOnSep 26, 2021Guru - Experienced User
I am asking what IP address the iPhone and the iPad claim to be using on their Network Settings. (I don't have these, but on my Android phone, I open the "Settings" , scroll down to Connections, then WiFi, and eventually get to another picture of a gear that brings up the IP address and connection speed.)
If these devices are actually working on the network, they MUST have IP addresses. Copy these down, and then look in the Orbi app for those IP addresses and see how the app describes the devices that have them.
- MSS37448Sep 26, 2021AspirantHi Crimp On Sensie,
Brilliant.
Found the Device IP Address in WiFi Information. The Apple device has been given a Random Name by the Orbi App i.e beginning with Dev.
Thank you for your help.
I can rename these devices to reflect the actual name.- schumakuSep 26, 2021Guru - Experienced User
MSS37448 wrote:
The Apple device has been given a Random Name by the Orbi App i.e beginning with Dev.No, not the App, not the Orbi.
This is part of the iOS "privacy", and it's not a feature that is new to iOS 15 - it is in iOS 14 too. It is a security feature that Apple has implemented.
The random MAC address does lead to different IP address assigned from the router DHCP server, too.
You can disable in your WiFi settings on a network-by-network basis by clicking on the Info for any network, especially your own WiFi. This is fine, because it's your own network, especially if you intend your own network, and not kind of a random target.
This "issue" is 100% caused by Apple.