NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

wongmich's avatar
wongmich
Aspirant
Dec 01, 2020

IOS app not showing updated RBS20 info and constant magenta after resync

I had to reboot my RBR20 after a power loss for the router only. Since the 2 satellites now show magenta dot per the IOS app's network map, I resync them. After resync the two existing satellites (R...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Dec 08, 2020

Hi wongmich,

 

Have you had a moment to reinstall the Orbi app? 

 

Christian 

  • wongmich's avatar
    wongmich
    Aspirant
    Dec 08, 2020

    Reinstalling the IOS app makes no diff. However when I update the firmware to 36 and 38 respectively from 16, it kind of wakes up the app and it now correctly reads the new parameter for both the base and satellites.

    I was one step away from factory reset everything and glad I did not have to do that.