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Forum Discussion

CarisaW's avatar
CarisaW
Aspirant
Aug 24, 2020

IOS APP Speed test does not work & phone is now showing as satellite.

Any suggestions on how to fix the speed test in the iOS app? I get a Connection Failed message whenever I try to run. I tried resetting Orbi to factory setting, rebooting many times, deleting and rei...
Fritzsche0529's avatar
Fritzsche0529
Apprentice
Sep 12, 2020

I am having the same problem with the speed test on the iOS app.  It worked when I first installed the Orbi (RBR750), but after about a week stopped working (about a week ago) I got the same connection error you report.  I have been through all of the same steps to try to correct it, including contact with NETGEAR.  No luck yet.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 18, 2020

    Hi Fritzsche0529, 

     

    Has support been able to get in touch with you regarding your issue?

     

    Christian 

    • CarisaW's avatar
      CarisaW
      Aspirant
      Sep 18, 2020
      No contact from support on this issue.
      • BiGMERF's avatar
        BiGMERF
        Apprentice
        Sep 19, 2020

        alot of people are having the same issue. including myself... your not alone...

    • Fritzsche0529's avatar
      Fritzsche0529
      Apprentice
      Sep 19, 2020

      I have had contact with Netgear and was unable to resolve the problem.  They have escalated the problem (to experts?) but I have not had the time to contact them (they reached out, so this is not on them).  It is hard to find a time when I can take down WiFi to work through possible solutions.  The WiFi itself is fantastic...I just want the SpeedTest to work.  I'll follow up with a post if I can get this fixed.

      • BiGMERF's avatar
        BiGMERF
        Apprentice
        Sep 19, 2020
        Yea they told me the same thing. Escalated it. Is it true ? Idk