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JC79's avatar
JC79
Initiate
Jan 31, 2020
Solved

ios app update 2.4.18.6 crashing on start up?

The Orbi app got an auto-update last night and it crashes on login.  I have an iphone xr and you get to the Face Id login and during that process the app dies.  The app on the ipad did not update and it works fine.  Anyone else having this issue and know of a fix?

TIA

  • Christian_R's avatar
    Christian_R
    Feb 06, 2020

    Hi JC79, 

     

    Welcome to the community! Would you try reinstalling the app to see if the issue persists. 

     

    Thanks,

    Christian 

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 06, 2020

    Hi JC79, 

     

    Welcome to the community! Would you try reinstalling the app to see if the issue persists. 

     

    Thanks,

    Christian 

    • JC79's avatar
      JC79
      Initiate
      Feb 06, 2020

      UPDATE:  the app update must have had an anomaly.  I deleted the Orbi app then downloaded it again and installed.  All is well now.  So much for trusting automatic updates ;(