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Forum Discussion
seckersl
Oct 15, 2020Star
Iphone 14.01 upgrade has "broken" Orbi App
First , I love the Mesh WiFi. We upgraded from a Nighthawk 6 months ago and everything including Orbi App (which is also great) was all working smoothly until..........I upgraded my iPhone 11 to 14.0...
- Nov 12, 2020
Hello seckersl,
May you reinstall the Orbi app as we pushed out an Orbi app update (iOS) this week. I would also recommend checking to see if your iOS device has iOS 14.2 available for update.
Regards,
Christian
fmalloy
Nov 04, 2020Luminary
seckersl wrote:First , I love the Mesh WiFi. We upgraded from a Nighthawk 6 months ago and everything including Orbi App (which is also great) was all working smoothly until..........I upgraded my iPhone 11 to 14.01 yesterday.
Iphone 14.01 brings extra security and each app must specifically ask for access to the "local network" , when I first opened the Orbi app after the upgrade indeed the app warned me that I must grant permission and the app will ask me to do so on next screen or screens...................IT NEVER DID ask for access to "Local Network" in the process. On checking Orbi app permissions , it shows Local Network had not been requested and indeed in Iphone settings under Privacy/Local Network it shows that Orbi never asked for permissions. After the upgrade I could only randomly access my network through Orbi App using "Anywhere Access" but this only worked about 10% of time, most of the time I got spinning wheel.
I have rebooted/reset router several times - no difference
I have deleted the Orbi App and reinstalled it 10 times and now Orbi has locked me out as I have requested 2 factor authorization too many times.
I have tried accessing my network from 2 different computers either Chrome or Edge and clearing cache/cookies and all i get are 400 bad server or 500 internal server errors
I upgraded Orbi firmware several weeks – but cannot tell what version I am on as I can’t access it due to 400/500 errors.
I was on latest version of Orbi App, but due to lock out cannot go any furtherI still have Nighthawk App and this does ask for permissions and Ihave granted it Local network permissions and Iphone shows them as granted (but I have turned them off). I don't use Nighthawk anymore but someone else in another thread says that this fixed the same issue for them
Can anyone help me……………….
If you have the Netgear Nighthawk app on your phone - delete it. Doing that fixed my problem with the latest Orbi app and everything works again.
seckersl
Nov 09, 2020Star
Thanks for the suggestion of deleting Nighthawk app, I did that , unfortunatley still broken
- Christian_RNov 12, 2020NETGEAR Employee Retired
Hello seckersl,
May you reinstall the Orbi app as we pushed out an Orbi app update (iOS) this week. I would also recommend checking to see if your iOS device has iOS 14.2 available for update.
Regards,
Christian
- relberfeldDec 04, 2020Apprentice
i am on 14.2 IOS and 2.7.0.28 on orbi. current firmware on rbr50. after upgrade to latest orbi now on device manager i get the same error - either 0 devices or cannot contact server. i have 23 devices not 0. This release totally screwed up the app and my network.
when will this be fixed ? does netgear management know about this serious break and lack of IT testing ?
- seckerslDec 07, 2020Star
It's all working now , i think the last version of app 2.7.0.28 has fixed my issue