NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Networksniffer's avatar
Networksniffer
Guide
Sep 25, 2020
Solved

iPhone IOS 14.01 problems with Orbi App

Hi, I am having trouble with the new IOS 14 system in combination with the Orbi App. After reading that there must be granted access to the local network in the privacy tab off iOS 14. I thought "le...
  • Networksniffer's avatar
    Networksniffer
    Oct 02, 2020
    Hi,
    Everything works now after the new release.

    Thanks.
msebae's avatar
msebae
Tutor
Oct 21, 2020

Problem solved for me - I found I had an old Netgear Nighthawk app I had to delete, then delete and reinstall Orbi app, and I finally get prompted to allow Local Network access. I do mobile app development and my guess is Netgear is using the same developer certificate for both apps, and iOS14 will only allow one Local Network accessibility setting per cert.

So if you got an old Netgear Nighthawk; gotta delete that app for Orbi app to work on iOS 14.

  • Bdl6311's avatar
    Bdl6311
    Initiate
    Nov 04, 2020

    I had the same problem.  I deleted my old nighthawk app and everything now works.

    • Ginger808's avatar
      Ginger808
      Initiate
      Nov 07, 2020
      Omg! Thank you so much for this. I had a nighthawk app and just deleted it and now the Orbi app FINALLY detected my Orbi router. Would have never figured that out!
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Nov 11, 2020

      Hello Orbi App users,

       

      Thank you for your feedback. We released iOS Orbi app v2.7.0.28 recently. We recommend updating to the latest app version along with updating to iOS 14.2 if the update is available for your iOS device. 

       

      Regards,

      Christian

      • dep14's avatar
        dep14
        Aspirant
        Nov 29, 2020

        Beyond frustrated at this point.  My ORBI mesh network had been running great since August.  Sometime this past week, I was unable to "connect" to my network. (I have a couple devices turned "off" so my kids don't surf all the time).  

         

        Now, I need to turn them back on and I can't due to the app not seeing the network as others have described.  It's working fine from a network perspective.  But, I can't use the app to manage devices now.

         

        I've deleted the app several times.  Made sure NightHawk was blown away.  Turned off my devices, turned on. Reinstalled the app.  Also, even tried to set-up as a new network.  Still won't connect via the app.

         

        IOS fully updated.  I'm out of things to try. Incredibly frustrated after a few hours of this.  

         

        Please advise.

  • crpres's avatar
    crpres
    Initiate
    Nov 05, 2020

    This is important.  If you have the other Nighthawk app still installed, it will not work even if you do all the other steps mentioned on this page.  For those that have the Nighthawk app installed; you must delete it for the Orbi app to work.

    • ntheaux's avatar
      ntheaux
      Initiate
      Nov 06, 2020

      So i should of looked here first - as i was having the same issue.  I do have the nighthawk app and was going to delete like recommened.  However i opened the app to see if i had anything connected to it.  It asked the permission question and i said yes, then it told me it does not support my device (bc i have orbri and not nighthawk).  It showed a link to open my orbi app and it did and guess what it loaded just fine.  Not sure if that is the solution for everyone, but hopefully this is a solid solution (i had already updated my firmware).

  • portlandmh's avatar
    portlandmh
    Aspirant
    Nov 07, 2020

    I had R7000 and Orbi apps on IOS 14.1 phone.  Could no longer locally access Orbi router via Orbi App after upgrade to IOS 14.  Deleted R7000 app and now Orbi app works.  Thanks for tip.