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Forum Discussion

Networksniffer's avatar
Networksniffer
Guide
Sep 25, 2020
Solved

iPhone IOS 14.01 problems with Orbi App

Hi, I am having trouble with the new IOS 14 system in combination with the Orbi App. After reading that there must be granted access to the local network in the privacy tab off iOS 14. I thought "le...
  • Networksniffer's avatar
    Networksniffer
    Oct 02, 2020
    Hi,
    Everything works now after the new release.

    Thanks.
msebae's avatar
msebae
Tutor
Oct 21, 2020

Problem solved for me - I found I had an old Netgear Nighthawk app I had to delete, then delete and reinstall Orbi app, and I finally get prompted to allow Local Network access. I do mobile app development and my guess is Netgear is using the same developer certificate for both apps, and iOS14 will only allow one Local Network accessibility setting per cert.

So if you got an old Netgear Nighthawk; gotta delete that app for Orbi app to work on iOS 14.

Bdl6311's avatar
Bdl6311
Initiate
Nov 04, 2020

I had the same problem.  I deleted my old nighthawk app and everything now works.

  • Ginger808's avatar
    Ginger808
    Initiate
    Nov 07, 2020
    Omg! Thank you so much for this. I had a nighthawk app and just deleted it and now the Orbi app FINALLY detected my Orbi router. Would have never figured that out!
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Nov 11, 2020

    Hello Orbi App users,

     

    Thank you for your feedback. We released iOS Orbi app v2.7.0.28 recently. We recommend updating to the latest app version along with updating to iOS 14.2 if the update is available for your iOS device. 

     

    Regards,

    Christian

    • dep14's avatar
      dep14
      Aspirant
      Nov 29, 2020

      Beyond frustrated at this point.  My ORBI mesh network had been running great since August.  Sometime this past week, I was unable to "connect" to my network. (I have a couple devices turned "off" so my kids don't surf all the time).  

       

      Now, I need to turn them back on and I can't due to the app not seeing the network as others have described.  It's working fine from a network perspective.  But, I can't use the app to manage devices now.

       

      I've deleted the app several times.  Made sure NightHawk was blown away.  Turned off my devices, turned on. Reinstalled the app.  Also, even tried to set-up as a new network.  Still won't connect via the app.

       

      IOS fully updated.  I'm out of things to try. Incredibly frustrated after a few hours of this.  

       

      Please advise.

      • Networksniffer's avatar
        Networksniffer
        Guide
        Nov 29, 2020

        my first question is there still a nighthawk router app on your app. If yes delete it. Then reinstall the Orbi app en try again. If not than try a reset of the network settings on your iPhone or iPad. Not a full reset just de network settings. Then try again. The third and not so fine solotion is go to the netgear website and search for the insight website or download the insight app from the App Store. This is a dangerous app. It can mess-up your whole network but it is possible to manage you devices and workstation. Try it with this solution but be careful. Read de the manual first than do.