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Forum Discussion

Networksniffer's avatar
Networksniffer
Guide
Sep 25, 2020
Solved

iPhone IOS 14.01 problems with Orbi App

Hi, I am having trouble with the new IOS 14 system in combination with the Orbi App. After reading that there must be granted access to the local network in the privacy tab off iOS 14. I thought "le...
  • Networksniffer's avatar
    Networksniffer
    Oct 02, 2020
    Hi,
    Everything works now after the new release.

    Thanks.
crpres's avatar
crpres
Initiate
Nov 05, 2020

This is important.  If you have the other Nighthawk app still installed, it will not work even if you do all the other steps mentioned on this page.  For those that have the Nighthawk app installed; you must delete it for the Orbi app to work.

ntheaux's avatar
ntheaux
Initiate
Nov 06, 2020

So i should of looked here first - as i was having the same issue.  I do have the nighthawk app and was going to delete like recommened.  However i opened the app to see if i had anything connected to it.  It asked the permission question and i said yes, then it told me it does not support my device (bc i have orbri and not nighthawk).  It showed a link to open my orbi app and it did and guess what it loaded just fine.  Not sure if that is the solution for everyone, but hopefully this is a solid solution (i had already updated my firmware).