NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Networksniffer
Sep 25, 2020Guide
iPhone IOS 14.01 problems with Orbi App
Hi, I am having trouble with the new IOS 14 system in combination with the Orbi App. After reading that there must be granted access to the local network in the privacy tab off iOS 14. I thought "le...
- Oct 02, 2020Hi,
Everything works now after the new release.
Thanks.
dep14
Nov 29, 2020Aspirant
Beyond frustrated at this point. My ORBI mesh network had been running great since August. Sometime this past week, I was unable to "connect" to my network. (I have a couple devices turned "off" so my kids don't surf all the time).
Now, I need to turn them back on and I can't due to the app not seeing the network as others have described. It's working fine from a network perspective. But, I can't use the app to manage devices now.
I've deleted the app several times. Made sure NightHawk was blown away. Turned off my devices, turned on. Reinstalled the app. Also, even tried to set-up as a new network. Still won't connect via the app.
IOS fully updated. I'm out of things to try. Incredibly frustrated after a few hours of this.
Please advise.
afff50v2
Nov 29, 2020Guide
the only way I was able to fix it was by following these steps. Reinstall app, when app asks for network permission - yes, when app asks to trust this phone - no, when app asked to connect via "anywhere access" - yes.
that got it to work for me. Seems counterintuitive- but until they fix the app this was the only way I could get it to work. Good luck!!
- dep14Nov 30, 2020Aspirant
Frustration continues.
I tried to re-set up the network as new, and the same issues. I can "Scan" the orbi router, it tells me what to look for, but alas the app never ever finds the network.
I have 2 kids computers down right now (that I had turned off late last week) and now they can't access school.
Thanks Netgear, this is really frustrating.
Has anyone had luck with a full reset (looks like I can completely reset the Orbi back to Factory...) but my fear is I will then lose the computers I do have working.
I've also tried orbilogin.net and orbilogin.com. Neither work. I've cleared caches, rebooted computers etc.. I can't even do the anywhere access as my Orbi no longer is available there either.
Looking for any help. I don't feel I should have to pay for support on product that was working completely fine (and that cost $500.00).
Thoughts on doing a factory reset and starting from scratch? Anyone have luck with that?
- dep14Dec 06, 2020Aspirant
Well, decided to do a complete and full reset. Uplugged modem, reset the Orbi Router and Satelites. Unplugged all of them. re-downloaded the app, and did a total reset and I am now up and running with the app again.
So, if anyone else goes through the struggles, for me the full reset worked (including new names etc...).