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Forum Discussion
jwaas
May 04, 2022Tutor
ISP connected yet Router Not Found
Anywhere Access correctly identifies WiFi network and displays my devices connected — I am connected to WiFi yet the app won’t connect while using my iPhone 13 Max. Prior to this the router dropped al...
plemans
May 04, 2022Guru - Experienced User
Are you able to log in through the browser and check it?
Make sure icloud relay and random mac/ip address are disabled on your device.
You might need to reboot after disabling those.
- jwaasMay 04, 2022TutorHello—thank you for reaching out. I’m unsure how to disable what you mentioned and I’m unsure if you mean my phone or my router. Sorry I’m not more savvy but very much appreciate your effort to help resolve problem.
- plemansMay 04, 2022Guru - Experienced User
https://support.apple.com/guide/iphone/turn-on-icloud-private-relay-iph499d287c2/ios
https://support.apple.com/en-us/HT211227
- jwaasMay 05, 2022TutorHello—I am humbled by your kindness and help. I’m going to try this today and will get back to you with an update. Fingers crossed!! Thank you!!!!