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Forum Discussion

Yahey's avatar
Yahey
Aspirant
Dec 21, 2021

Issue to have ORBI app detecting my installed ORBI network

Hello Community,   ** As requested, I'm opening a dedicated thread for my issue **   I have an issue to have ORBI app detecting my installed ORBI network.   My ORBI network is working just fine...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 22, 2021
Yahey wrote:

Hello Community,

 

 

Here are some further information :

- Installed firmware = NETGEAR Orbi 2.12.6.1824< Can you confirm this version on the RBR750? This version of FW is not correct for the RBR750. Is this a retail bought Orbi unit or did this come from your ISP?

- Smartphone used = Google Pixel 5 < Try a different mobile device to compare operation with Orbi app? 

- There's no other ORBI network around.

- I unactivated mobile data on the smartphone to be sure to used ONLY Orbi WiFi LAN connection.

- Connection to web admin interface works just fine.

- ORBI routeur (RBR750) is connected to my ISP box. ISP box has its own IP range and ORBI router is declared in DMZ on the ISP box. Then, ORBI router has its own IP range.

 

 

  • Yahey's avatar
    Yahey
    Aspirant
    Jan 06, 2022

    Hi all,

     

    I started everything from scratch again.

    Router + satelitte reset.

    Reinstallation using ORBI app.

    Works fine on initial setup.

    Until I change the LAN IP range (replacing the default one by a new one).

    Since then, ORBI app is not working anymore, saying that ORBI network cannot be found.

    I saw some post on PlayStore saying that since last app update, other people have the same issue.

    Therefore I definitely do believe that the issue comes from the app itself.

    Waiting for new app update to resolve the issue ...

     

    ++

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 06, 2022

      If changing the IP range is whats associated with it having issues, then why not leave it the default ip range? 

      What modem/gateway is the router connected to?

      • Yahey's avatar
        Yahey
        Aspirant
        Jan 13, 2022

        Hi,

         

        :) Of course I could keep the default one (as a workaround) but this is not what I want at the end.

        And it worked for months without the default IP range.

         

        The ORBI router is connected to the ISP (Orange fiber 1 GB) box. Configured in the DMZ.

         

        ++

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jan 10, 2022

      Any progress on this? 

      FYI: 

      https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-v4-6-7-5-Released/m-p/2182131/highlight/true#M25411

      Yahey wrote:

      Hi all,

       

      I started everything from scratch again.

      Router + satelitte reset.

      Reinstallation using ORBI app.

      Works fine on initial setup.

      Until I change the LAN IP range (replacing the default one by a new one).

      Since then, ORBI app is not working anymore, saying that ORBI network cannot be found.

      I saw some post on PlayStore saying that since last app update, other people have the same issue.

      Therefore I definitely do believe that the issue comes from the app itself.

      Waiting for new app update to resolve the issue ...

       

      ++