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Forum Discussion

nfur's avatar
nfur
Follower
Oct 28, 2020
Solved

Just Updated the Orbi App on my iPhone and now I can't use the Orbi App. Won't let me sign to anyth

  • Trojo's avatar
    Trojo
    Oct 30, 2020

    I had exactly the same behavior on my iPad yesterday, tried everything (delete app, reinstall, clicked/tapped the links like crazy and so on) but today it worked...I had to click on the sign in link a few times and then the page showed up.

fontygal's avatar
fontygal
Guide
Oct 29, 2020

I have the same problem: Orbi app on both the ipad and the iphone do not allow me to sign into an existing netgear account, nor create a new account. The links simply cause a brief spinning icon to appear, and then nothing. And thus you cannot go any further into the App.

 

- I did not have the older Orbi App, as I just installed the RBK853 mesh, which is otherwise working fine. It's just impossible to access it with the App (accessing the router via a browser works)

 

It is probably a bug with the App update that was launched yesterday.

  • joepke-m's avatar
    joepke-m
    Tutor
    Oct 29, 2020
    I just deleted my cookies on my iPhone and tried again to login in the Orbi app. It now works!

    Maybe this is also the solution for others having this issue?
  • Trojo's avatar
    Trojo
    Aspirant
    Oct 30, 2020

    I had exactly the same behavior on my iPad yesterday, tried everything (delete app, reinstall, clicked/tapped the links like crazy and so on) but today it worked...I had to click on the sign in link a few times and then the page showed up.

    • mrstucci1972's avatar
      mrstucci1972
      Tutor
      Oct 31, 2020

      Thanks for the tip but it sounds like a bug to me. Hope they fix it! 

    • fmalloy's avatar
      fmalloy
      Luminary
      Oct 31, 2020

      I'm having a different problem - it doesn't ask me to login (I'm already signed in) but it's stuck on "Detecting Product" then "Issues connecting with (my WiFi network name)"

       

      "Connect VIa Anywhere Access" works. 

    • repmeer's avatar
      repmeer
      Initiate
      Nov 03, 2020

      Bug isn't fixesd yet. App is still not working. Slow response from Netgear

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Nov 04, 2020

        Hello Orbi AX Users, 

         

        If your still experiencing issues with your Orbi app connecting to your router. May you send me a private message with the following info.

         

        Orbi Model:

        Orbi Firmware Version:

        Serial Number:

        Orbi App Version: (please also specify if you're on iOS or Android) 

        iOS Software Version: (if applicable) 

         

        And please let me know if you have the Nighthawk app installed on the same mobile device and if deleting the Nighthawk app helps. 

         

        Thank you,

        Christian