NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

nfur's avatar
nfur
Follower
Oct 28, 2020
Solved

Just Updated the Orbi App on my iPhone and now I can't use the Orbi App. Won't let me sign to anyth

  • Trojo's avatar
    Trojo
    Oct 30, 2020

    I had exactly the same behavior on my iPad yesterday, tried everything (delete app, reinstall, clicked/tapped the links like crazy and so on) but today it worked...I had to click on the sign in link a few times and then the page showed up.

skeelo's avatar
skeelo
Luminary
Nov 07, 2020

I think I have it figured out - at least this is what worked on my device (iPhone 10, software version 14.1):

 

1. Delete any and all Netgear apps - I had the Orbi app (home system) and Nighthawk app (cabin system)

2. Download the Orbi app from app store

3. Open app from device, NOT from app store

4. Follow prompts (e.g., allow network access, allow location access, etc.)

5. Sign in - interestingly the old sign in (email address and Netgear password) no longer works, I had to sign in with the admin account information and password as if I was logging in from my computer's web browser

 

Once signed in you should have access to all the same features as you did previously.  My guess with the iOS14.x upgrades there are some changes to security that are creating these issues.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 27, 2020

Hello mlg1017, 

 

Thanks for the update. May you send me a private message with your email, phone, and preferred contact time. I'd like for our support team to reach out for further investigation. 

 

Thanks,

Christian 

  • mlg1017's avatar
    mlg1017
    Aspirant
    Nov 29, 2020

    Thanks for the reply - But I don't know how to send a private message. Please let me know and I will contact you with the requested info,