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Forum Discussion
Solved
Latest update not showing router image
Router image not showing on main or firmware update screen in latest update (V2.15.1.2) I submitted a bug. Amazing how this could get through testing.
Well at least I'm not the only one. Where's the QA?
And why can't we get landscape on an ipad?
Software and QA do not seem to be a strong part for Netgear. Seems like they throw stuff out and rely on the end user to do their testing.
Did you un-install the Orbi app and then re-install the app as others did to resolve this?
What FW is loaded on your Orbi system?
Of course I did, it's the first thing I did before even reporting it. And why does firmware on the router matter when its the app that changed? The app shows the correct router and satellite RBR and RBS 750. But for reference its version 4.6.5.14. And after the last firmware debacle there's no way I'm updating firmware until there's proven stability and I don't see issues posted on the forum.
Well I can say for one that I have v.5 on my 7 series and don't see this problem on the orbi app. All prior versions of v4 FW were problematic and unstable. v.5 was given out to help bring in stability for Orbi AX users. That's one thing I check first after FW is loaded is accessibility and operation of Orbi app. Also others using same FW version have not mentioned this as well. I presume they would have if they saw something.
I did not update to the latest version of the orbi app on my ipad and that is showing the image of the router like it always did. I updated on my phone and 'poof' the router image disappeared. Functionally it doesn't really matter but it doesn't instill a lot of confidence in Netgears abilty to update software and firmware and test it before it's released to the public. Both are running the latest versions of their respective iOS.
- I tried to uninstall and reinstall the Orbi app but the router image still goes unseen. I have an Orbi RBR750 with firmware version 4.6.5.14 installed.
The network works great for now. I will wait for a new firmware update or Orbi app update to be released.- Same here.
After last firmware update I had to reboot the router and satellites…. Several times.
iOS app doesn’t show router icon on main page. On the Network diagram it does show the imagem of a old router (RBR50?).
No icon problems on Android app.
It’s fantasticAlso reported here
For me it's intermittent on an iPad and iPhone. Closing the app and restarting it brings it back for awhile. Also, you can tape where the image 'should be', and it still goes to the network map page.
