NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rockymtndew
Apr 25, 2024Tutor
Login Denied on Orbi App
This is for AX6000 Orbi Tri-Band Mesh Router (RBR860)
Firmware Version: V7.2.4.5_4.2.2
After reinstalling my Orbi App on my Android, the app is telling me Login Denied.
Phone is not using a masked MAC.
Phone is logged into the same network.
I am able to log into My.Netgear via my notebook so account name and password are not the issue
Only recent change to system is that I put the upstream DSL modem into bridge mode today, then reset the Orbi to sign in using PPP credentials. Everything works as expected, even the app worked fine, until after I uninstalled / reinstalled it.
I found a work around.
I selected the option to have Netgear send me a one-time use password. They emailed it to me and when I used the one-time password, it allowed me to log into the app.
1 Reply
Sort By
Replies have been turned off for this discussion
I found a work around.
I selected the option to have Netgear send me a one-time use password. They emailed it to me and when I used the one-time password, it allowed me to log into the app.