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Forum Discussion
My Netgear account - cannot reset
I created a netgear account with my gmail address and registered my orbi router. Hadn't used the app for a while for remote managment but it worked when I set it up initially. I go to use it today ...
Just used the "Forget Password" via my.netgear.com -> https://www.netgear.com/mynetgear/forgotpassword.aspx for my Netgear test account also using a Gmail address - email with recovery information was promptly delivered - automatically placed in the "Updates" area btw.
You did not had done some adjustments, like leaving a "." away, or adding one somewhere in the address used for the registration initially, or had added some postfix to the name ... everything possible on one Gmail account. Check your old mail for the initial registration, marketing emails, ... and see what exact email form might be registers.
If nothing helps some Netgear community moderator might be able to assist with the password recovery ... Christian_R are you available for this?
Hi Jason_K - If you're still experiencing the same issue I'd like to give a helping hand. If so, please send me a message with your email address.
~Christian
I am extremely frustrated with software for the RBR50 ORBI router I have. I am stuck in a loop where it doesn't recognize the email address and password I have in the android app on my phone. I cannot login to my router.
- After a few days I tired the reset password link again and I received the email finally. All is well. Thanks.
