My satellite doesn't appear in the Orbi app

Question

In the Orbi app I can only see my Routeur RB350 but not my satellite. Why ? I could see it before. Thx for the help

Blanca_O · Answer

Hi kriskool,&nbsp;
&nbsp;
Are you still experiencing this?
May we please have the Orbi App version? Is this on an iOS or Android device?&nbsp;
Kindly turn off and on the Orbi Satellite then check again.&nbsp;
For comparison, please access the router Web UI and check the Orbi Satellite connection status.&nbsp;
&nbsp;
Regards,BlancaCommunity Team

Retired_Member · Answer

Hi BlancaYes still having the same issue as many other users obviously. I use the 2.19.1.3 iOS version. I always update my apps. Seems that the issue occurred after the end of Armor trial version.I tried several times to restart my routers unsuccessfully.How do I access my orbi web UI ?Do I have to set the factory settings ?On my screenshots you will see that 1 satellite is present but not showing on the map.Thx

FURRYe38 · Answer

Does the 2nd RBS appear on the RBRs web page?&nbsp;
Have you factory reset and RBS and RBR and set up from scratch using a wired PC and web browser first. Then try the Orbi app.&nbsp;
&nbsp;
Make sure you do the following as well if your on a Apple device:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message
&nbsp;
My 8 series are showing up ok in the app:
https://community.netgear.com/t5/Orbi-App/New-Orbi-App-Network-Map-Icon-Connection-FAQ/td-p/2247672/jump-to/first-unread-message
&nbsp;

Retired_Member · Answer

I dont use a PC only Mac at home.I didn’t reset them from scratch yet but I dont see why I should do that ?I can access my router on the app I should be able to see my satellite as well. I think this is an internal problem that Netgear as to solve. Not me !

FURRYe38 · Answer

I would submit a bug then:
https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message
&nbsp;
&nbsp;

Forum Discussion

My satellite doesn't appear in the Orbi app

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