NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Retired_Member's avatar
Retired_Member
Jun 23, 2022

My satellite doesn't appear in the Orbi app

In the Orbi app I can only see my Routeur RB350 but not my satellite. Why ? I could see it before. Thx for the help
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 11, 2022

Does the 2nd RBS appear on the RBRs web page? 

Have you factory reset and RBS and RBR and set up from scratch using a wired PC and web browser first. Then try the Orbi app. 

 

Make sure you do the following as well if your on a Apple device:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message

 

My 8 series are showing up ok in the app:

https://community.netgear.com/t5/Orbi-App/New-Orbi-App-Network-Map-Icon-Connection-FAQ/td-p/2247672/jump-to/first-unread-message

 

Retired_Member's avatar
Retired_Member
Aug 11, 2022
I dont use a PC only Mac at home.
I didn’t reset them from scratch yet but I dont see why I should do that ?
I can access my router on the app I should be able to see my satellite as well. I think this is an internal problem that Netgear as to solve. Not me !