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CrimSun's avatar
CrimSun
Aspirant
Aug 04, 2019

Netgear Armor

Hey All, I am having a problem I don’t see the option for the NetGear Armor in my Orbi app anymore. I think I chose an option not to show anymore or something. Even after deleting and reinstalling the app it still does not show. How do I signup for the Netgear Armor trial and get the feature for my router and devices?

4 Replies

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  • ChristineT's avatar
    ChristineT
    Administrator
    Aug 05, 2019

    Hello CrimSun ,

     

    Welcome to the NETGEAR Community! I'd like to investigate this further. Check out if your router supports NETGEAR Armor. Can you tell me which Orbi model you have? If you have an Orbi that supports NETGEAR Armor, please confirm your router is on the most up to date firmware?

     

    I look forward to your response and working with you to get your Armor Trial activated.

     

    Kind Regards,
    ChristineT

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 07, 2019

    Hi CrimSun, were you able to get this sorted out? Please let us know if you need further assistance. We'd be happy to help!

     

    Dexter

    • CrimSun's avatar
      CrimSun
      Aspirant
      Aug 07, 2019
      Yes it is resolved I switched it back to router mode rather than AP.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 08, 2019

      Hi CrimSun, thanks for the update Glad to know you were able to sort it out! Please let us know if you have any questions.

       

      Dexter