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Forum Discussion
Netgear Orbi app vulnerabilities detected
Hello, My Netgear Orbi app 'security' seems to be all over the shop. the rating has dropped down to 66 (low) and I have no idea how to bring that number up. It says 'Vulnerabilities Det...
mikevollmer98 wrote:
I was handed directly to an IT associate who looked over my network and said he had to hand me off to level 5 tech support specialist because the network was compromised and it would cost over $200 to fix it and he charged a $50 referral fee. I hung up on him instantly because it sounded like he was trying to scam me.
You were probably correct., A scam, But possibly nothing to do with Netgear.
Sadly, there are nasty people out there who pay to get to the top of web searches for things like "Netgear support". They are no such thing, even though they slap Netgear images and logos all over their sites.
If this was what hit you, then let us know what that web site was and someone can pass on the details so that Netgear can set its legal attack dogs on the case.
I remain confused.https://my.netgear.com/products.aspx does not show any Chat option for me or lead me to a Chat option.
Since every Netgear product I own is well past the 90 day support limit, this could be because there is no point in showing me a Chat option if I have nothing that qualifies for support.
Have attempted internet search for "Netgear chat support", but no luck.
GetHuman seems to believe that Netgear does not support Live Chat: https://gethuman.com/chat/Netgear
I can believe that one of the internet companies paid an Ad fee to get their "Netgear Support" URL listed at the top on searches which will draw people to them, but I cannot reconcile that with the URL being https://my.netgear.com/products.aspx
What am I missing?