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Forum Discussion

RDSp's avatar
RDSp
Tutor
May 17, 2021

Network Map of Orbi app shows iPhone 7 as satellite

We have been using the Orbi RBK750S wifi 6 mesh system for four months. Last week my wife’s iPhone 7 first started showing up as a satellite on the Network Map of the Orbi app. We have 2 satellites b...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 19, 2021

Hello RDSp,

 

May you reinstall the Orbi app and check if your router is due for a firmware update. 


Thanks,

Christian 

RDSp's avatar
RDSp
Tutor
May 19, 2021

I had deleted and reinstalled the Orbi app on both devices with no change in the Network Map.

The router firmware is up-to-date.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 21, 2021

    Factory reset the RBR and setup from scratch using a wired PC and web browser. I would complete the setup wizard with out the RBS connected. Once that completes, sync each RBS 1 at a time to get them connected. Check the RBRs web page connected devices section first in a web browser. Then check the orbi app.