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Forum Discussion
New - Orbi iOS app v2.19.1.3 Released
Check your iOS devices for this update. Update as soon as possible.
Let us know how it works for you...
It works fine. No obvious feature additions or visual changes. I'm assuming it's just stability improvements, bug fixes.
All was working with IOS Orbi APP 2.18.1.3 but when upgrading to latest version fo App 3 days ago to 2.19.1.3, I am no longer able to see any devices in the App. The error message I am getting is CDIL-API-FAIL. Have tried from two separate IOS devices. Have also tried deleting the App and reinstalling. All was working before the IOS APP update.
Be sure to disable Wifi Private IP Address:
and enable local network for the Orbi app as seen here:
Scooter2577 wrote:
All was working with IOS Orbi APP 2.18.1.3 but when upgrading to latest version fo App 3 days ago to 2.19.1.3, I am no longer able to see any devices in the App. The error message I am getting is CDIL-API-FAIL. Have tried from two separate IOS devices. Have also tried deleting the App and reinstalling. All was working before the IOS APP update.
Thanks Furrye38. Not my issue. My problem only cam with the very recent upgrade from 18-19 of the software on all my IOS devices. Was working fine 3 days ago and now with the upgrade, it is not. Have alread disabled the items you mentioned back in May or June.
Hi Scooter2577,
Thanks for bringing this to our attention.
To check, did you enable Smart Parental Control?
When that issue happens on the app shake your phone side to side this will pop up a bug report that will be sent to the engineers.
https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684
*** Same steps applies to Orbi AppRegards,
Blanca
Community TeamI did not enable Smart Parent Control.
