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nighthawk appp
Netgear CAX80 Cable/Modem using nighthawk app. The app is stating "Your Cable Router is offline or not activated", but I am online and things seem to be working correctly. Can anyone help? TIA, Lou F...
are you able to log in through the browser?
I've seen a few reports lately of app issues
plemans, Yes I am able to login through the router and thanks for the reply.
I am trying to troubleshoot a flaky internet service (xfinity), Since last week I have had to reboot my desktop computer several times during an internet session, the connection drops out. I am unsure if the nighthawk app error is related to my flaky internet. The problem started last week, the CAX80 and xfinity have been stable for a couple of years and not one drop out.
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerFURRYe38,
Thanks for the reply. Firmware Version V2.1.5.2.
Working on the event log. Thanks again Lou F.
I see some channels are that the power is on the low site or too low on some channels. Power levels should be brought up a bit more:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
I see some correctables across all channels that should be mostly zeros.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
