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Forum Discussion

Jimanator's avatar
Jimanator
Guide
May 07, 2020

No devices connected message, when system seems to be working?

For the past few days, my Orbi app shows "no devices connected?" Otherwise, everything seems to be working?
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 08, 2020

Hello Jimanator, 

 

May you let us know what firmware version your router is on along with the app version your mobile device is currently on. Please indicate whether you're using iOS or Android. 


Thanks,

Christian 

  • radamchak's avatar
    radamchak
    Guide
    May 08, 2020

    same problem.. no devices showing.. says "no connected device found". My firmware is V3.2.10.11_1.2.12. Running the app on iPhone XS MAX running the Orbi app v 2.5.1.2. My iPhone is running tghe current iOS too. 

  • Jimanator's avatar
    Jimanator
    Guide
    May 09, 2020

    Model AX4200, RBR750

    App version 2.5.1.2

    Firmware version V3.2.10.10_1.2.12

    Apple Iphone and Ipad latest updates.