NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Danborov's avatar
Danborov
Aspirant
Jan 23, 2021
Solved

No good deed goes unpunished.

I have had the orbi Tri band Wi-Fi system and recommended it to a non-techy friend who has been having recent internet issues. I offered to help them set it up and did using my already installed app on my phone. Big mistake, because when you do so you get all their spamblock and malware alerts for all their devices, regardless of your location.

How the heck do I stop getting their spam and malware alerts?? There doesn’t appear to be a setting that differentiates between which system you’re using. Even though I’m always in my house, I’m getting all their devices alerts! I do want to keep mine.
  • Hello Danborov, 

     

    You will need to have the router registered under the owner's email address. For product registration inquiries, please contact our Customer Care at customer.service@netgear.com. 

     

    Christian 

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello Danborov, 

     

    You will need to have the router registered under the owner's email address. For product registration inquiries, please contact our Customer Care at customer.service@netgear.com. 

     

    Christian