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Forum Discussion
Solved
No list of devices in the app
As reported on many threads (eg. https://community.netgear.com/t5/Orbi-App/Orbi-app-not-showing-all-connected-devices/m-p/2083827#M3148) there is an issue with the Orbi Netgear app for IOS to manage ...
UPDATE:
I managed to somehow resolve the issue by doing the following:
1/ going through the web interface to the list of connected device and renaming them one by one for the field "Brand and model" and "Name" to ensure they were neither empty, nor too long not with specialk characters
2/ activating "access control" - still from the web app - and then going below that screen to see the looooonnnng list of "not connected device" (there were 129 I believe) and suppressing all the deprecated ones. Many were probably from guest having their IOS devices changing randomly the MAC address, but it was not just that. The desactivating again the "access control".
3/ rebooting the router after having done that.
Remark: I have a Netgear Armo subscription which may explain partially the glitch on the historical list of not-connected devices despite the fact that Access Control was not active?
For the time being the list of devices reappeared in the IOS app.
Flupke wrote:
The only option is to go to the web interface of the router from the WAN: there all connected devices show!
Might this be a typo? Typically WAN indicates the "Wide Area Network" (i.e. the internet or whatever is "upstream" of the router and LAN indicates the "Local Area Network" (i.e. all the devices connected to the Orbi system, either 'wired' or over WiFi.)