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Solved
No list of devices in the app
As reported on many threads (eg. https://community.netgear.com/t5/Orbi-App/Orbi-app-not-showing-all-connected-devices/m-p/2083827#M3148) there is an issue with the Orbi Netgear app for IOS to manage ...
UPDATE:
I managed to somehow resolve the issue by doing the following:
1/ going through the web interface to the list of connected device and renaming them one by one for the field "Brand and model" and "Name" to ensure they were neither empty, nor too long not with specialk characters
2/ activating "access control" - still from the web app - and then going below that screen to see the looooonnnng list of "not connected device" (there were 129 I believe) and suppressing all the deprecated ones. Many were probably from guest having their IOS devices changing randomly the MAC address, but it was not just that. The desactivating again the "access control".
3/ rebooting the router after having done that.
Remark: I have a Netgear Armo subscription which may explain partially the glitch on the historical list of not-connected devices despite the fact that Access Control was not active?
For the time being the list of devices reappeared in the IOS app.
I see many other reports of such issue. It is astonishing that Netgear has not nailed it down. In my case, at least the router web interface lists properly all devices ...but the IOS app doesn't: so it is clearly a bug in the IOS app implementation.
Here are a few other articles referring to a similar issue:
- https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Attached-Devices-list-is-all-Wrong-how-do-I-clear-them/m-p/2364312
- https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/Device-List/td-p/1805341
- https://www.reddit.com/r/orbi/comments/100niyu/orbi_app_shows_no_devices_connected_to_satellites/
- https://community.netgear.com/t5/Orbi-App/Wifi-device-names-in-ORBI-App-as-N-A/td-p/2293490
- https://community.netgear.com/t5/Orbi-App/Orbi-app-not-showing-all-connected-devices/m-p/2083827
It would be very surprising that Netgear is not aware that there is a problem.
UPDATE:
I managed to somehow resolve the issue by doing the following:
1/ going through the web interface to the list of connected device and renaming them one by one for the field "Brand and model" and "Name" to ensure they were neither empty, nor too long not with specialk characters
2/ activating "access control" - still from the web app - and then going below that screen to see the looooonnnng list of "not connected device" (there were 129 I believe) and suppressing all the deprecated ones. Many were probably from guest having their IOS devices changing randomly the MAC address, but it was not just that. The desactivating again the "access control".
3/ rebooting the router after having done that.
Remark: I have a Netgear Armo subscription which may explain partially the glitch on the historical list of not-connected devices despite the fact that Access Control was not active?
For the time being the list of devices reappeared in the IOS app.
Good work. Have you found this?
Unfortunately, I was a bit too optimistic.
The all thing stopped functioning after I switched from "Remote" (Accès en Tout lieu) towards "Local connection" on the IOS app.... ;(What stopped functioning?
Where did you select REMOTE to Local in the app? Is this the Anywhere Access to disable?
