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Solved
Not able to sign into Orbi app on Android after reinstalling app
I reinstalled the Orbi app on my Android v.10. When signing in a screen briefly appears saying that it does not recognize the device and that it is sending a push notification, then it immediately g...
I found a work around.
I selected the option to have Netgear send me a one-time use password. They emailed it to me and when I used the one-time password, it allowed me to log into the app.
What Orbi system model do you have?
FW version loaded on the Orbi system?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Be sure the device is connected to the Orbi system and not some other system. Getting message like that mean the app can't detect the Orbi system due to not being connected at the Orbi system or your connected to something else.
The model of router is the 860. FW is V7.2.4.5. MAC address is not randomized and the phone is logged into the correct router. I have also deleted and reinstalled the app twice. Restarted the phone, and changed the admin password on the router. Still not working.