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Not able to sign into Orbi app on Android after reinstalling app
I reinstalled the Orbi app on my Android v.10. When signing in a screen briefly appears saying that it does not recognize the device and that it is sending a push notification, then it immediately g...
I found a work around.
I selected the option to have Netgear send me a one-time use password. They emailed it to me and when I used the one-time password, it allowed me to log into the app.
rockymtndew wrote:
I reinstalled the Orbi app on my Android v.10. When signing in a screen briefly appears saying that it does not recogniz
Does this Netgear account have Two Factor Authentication enabled?
Not that I am aware of.
I looked at my profile on My.Netgear and I do not even see a method for setting up dual factor authentication, so since there is no sign of it being set up, and no way to even initialize it if I wanted to , I would say no.
What happens if you select New Setup and use the QR code off the RBR router, on the bottom foot sticker and walk thru the setup routine here with the device connected to the RBR? I'd turn OFF the RBS during this routine. Skip checking for RBS if it asks you.
I found a work around.
I selected the option to have Netgear send me a one-time use password. They emailed it to me and when I used the one-time password, it allowed me to log into the app.
Two Factor Authentication is part of the Orbi 'app'. This screen shot shows it under Account Settings:
