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Forum Discussion
ORBI 2FA pointing to Old Email Address
Hi, So I updated my email a while back and forgot I had 2FA on my account. So now I login to my ORBI app on phone with login and password but then it asks for a code with 2FA. Problem is that it ...
My 2fa email adresse is long gone, so I cannot logon via the Orbi app. The support goes in a loop telling me the warranty is out. Any ideas?
What has worked for some people in the past is to appeal directly to one of the Netgear forum moderators.
Moderators have a stylized capital N after their screen name, such as KevinLiT Click on the screen name and select the option to send a private message.
In the message, explain the situation along with personal information that would not be appropriate to post on a public forum, such as your name, the model and serial number of the Netgear Orbi router, the old email which no longer exists and a new email which is valid.
Moderators have access to internal Netgear employees that ordinary members of the public (such as myself) do not.
Good Luck!