NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Tekk
Apr 29, 2023Tutor
Orbi 6E satellites working but not showing up
I set up a new Orbi 6E system with 3 satellites. It was working perfect. Web interface, app, everything. Now it is behaving very strange. The app shows no satellites. Not disconnected. Just ...
- May 01, 2023
Sounds like you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
plemans
Apr 30, 2023Guru - Experienced User
What modem/gateway is the router connected to?
How are the satellites hardwired into the router? Are they running through a switch? Going through the gateway?
How exactly is it?
- TekkApr 30, 2023Tutor
Thanks for the reply.
The Orbi router is connected directly to the Frontier ONT. From that closet the Orbi is connected to a 2.5g switch that distributes to three rooms with an Orbi Satellite in each.
In 2 of the rooms the connection goes from the wall to a 2.5gig switch to the Orbi Satellite. In 1 room it goes from the wall to the Orbi satellite and then a 1gig switch (that room has no need for the 2.5g switch).
I moved from an Eero 6E setup to the Orbi specifically for the extra 2.5 port. When I set it up like this on day 1 it worked perfect. Everything showed up and everything was blazing.
Went to add a few wired devices the other day and everything went bonkers. I think I may have created a network loop. So I factory reset and started over. Ever since starting over I cannot get it to show correctly. Note that it does work correctly. Speeds are blazing all over the house. Wired connections are hitting 2.5g. WIreless is blazing as well over 1gig on 6E.
However, going to the APP or the Web interface the information is not connect. They both show 0 satellites. But on the attached devices the Orbis are listed with an IP address. I can log in to them. They show healthy and connected.
I could factory reset again but that’s time consuming. Any other tips I could try? My big issue seems to be that devices connected to the satellites, while working fine, do not show up in the attached devices list. Therefore I cannot do things like assign parental controls to them.
Thanks in advance!