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Forum Discussion
MA1212
Aug 07, 2020Aspirant
orbi ac300 says offline but satellite is online--Verizon fios triple play
Hey everyone, I recently bought the orbi ac 3000 wifi mesh system which inlcuded a single router and a single satellite. I have verizon fios w/ triple play(tv,phone,internet) as my provider. I ...
MA1212
Aug 07, 2020Aspirant
it is from the orbi app.
CrimpOn
Aug 08, 2020Guru
MA1212 wrote:it is from the orbi app.
This seems to be a question that comes up a lot. All I can figure is that the "app" does some kind of web check to a Netgear site to determine, "Yes, the internet IS working." and that check fails. The people who participate in the community forum devoted to the Orbi app may have a more nuanced understanding, so you might post the question (or search) there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app