Forum Discussion

Aspirant

Oct 08, 2020

Solved

Orbi Android App Connection Issue

Hi everyone, I've just picked up the Orbi RBK53 pack and am having some issues with the Android App. I set up the RBK50 and satellites using my laptop and all is working ok after quite a few tee...

DannoUK
Oct 16, 2020
Hi all,

I've figured out this was caused by have dns.adguard.com enabled as a private DNS on my Android phone. Disabling this solved me issue.

Regards
Dan

Christian_R

NETGEAR Employee Retired

Oct 13, 2020

Hi DannoUK,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.

https://www.netgear.com/support/contact.aspx

Christian

DannoUK
Aspirant
Oct 15, 2020
Hi Christian,

I bought the device off eBay so it isn't new.

It seems that others have had this issue a couple of years back with no resolution. Does anyone know if the Orbi app works when the router is in AP Mode and if the default IP address has been changed from 192.168.1.1 to something else?

Regards
Dan
- DannoUK
  Aspirant
  Oct 16, 2020
  Hi all,
  
  I've figured out this was caused by have dns.adguard.com enabled as a private DNS on my Android phone. Disabling this solved me issue.
  
  Regards
  Dan