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Forum Discussion
Orbi Android App has stopped working on my Moto G Power 5G - 2024
Hello, My Orbi App has quite suddenly stopped connecting to my RBR20 hub only while using my Moto G Power 5G - 2024 phone. The error message that appears: 'No Internet Connection. We ca...
Very strange, since the phone screen clearly shows a strong WiFi connection.
What happens if you drop the WiFi connection and use only LTE?
One of the things that annoys me about the Android Orbi 'app' is that once I enabled Anywhere Access, the app defaults to using Anywhere Access even when I am connected directly to the router. The Anywhere Access setting is "by device", meaning that each device running the app has a separate setting for Anywhere Access.
Do you happen to remember whether Anywhere Access is enabled on your phones?
Thanks for your reply.
Anywhere Access is enabled on the router. Just for fun, I turned it off and noted no change. Same error message.
Rob
Anywhere Access is enabled on the router. Just for fun, I turned it off and noted no change. Same error message.
Rob
Sorry I wasn't clear. Anywhere Access is a feature that can be enabled on each device that is running the Orbi 'app'. ( keep old cell phones (because their trade in value is zero) On some, I enable Anywhere Access and on some I leave it disabled.
Since the app was not working on this phone, I just wondered how the app was configured on other phones.
A funny thing just happened.... I got out one of my old Android phones and installed the Orbi 'app' on it. When I went to open the app, it popped up that same stupid screen about not being connected to the internet (even though it clearly was).
I selected "Try Again" (should have taken a screen shot, but had not used that phone in over six months and wasn't entirely sure how to do it). The app then installed and let me configure it.
- I too keep old phones, they certainly help with troubleshooting problems such as this. In both of my old phones (Moto G4 Play & Moto E6), I can turn the Anywhere Access feature on and then off without impacting their ability to connect. They still can connect locally.
Question... Is there any way to verify whether the error message I'm getting is actually a Netgear generated message? There is something about the way it appears that suggests to me that it might be malware or something similar.
Rob
Rob