Orbi (Android) App keeps prompting for admin login

I am cross-posting this from the Orbi forum. Two days ago, I installed the Orbi RBK 50 mesh system (one satellite.) It performs flawlessly as does management via the browser interface. Not so mu...

Flankspeed
Jun 07, 2019
Contacted NG support and they could offer no explanation or suggestion except to reinstall the router from scratch which didn't work.

I did stumble upon the solution though. When logging into the Orbi app the screen that asks for credentials has a slider switch to "Remember Me" which I had activated. Simply turning this setting off seems to have solved the problem.

Dinglayne

Aspirant

Jun 26, 2019

Similiar issues from the App. Log into my account, then asks for my Admin password.

RBR50 firmware V2.3.1.60 on Samsung Note 9 Orbi app version 2.3.7.622. I did try the uninstall/reinstall but still doesn't recognize my Admin password. Confirmed the password is correct using orbilogin.com. This is a new occurrence. Before the last couple of days, I logged in from the app no issuse.

Dinglayne

Aspirant

Jun 26, 2019

So, if I turn off WiFi on my Note 9 and restart the app, it allows me to login remotely with no issues. What the heck???

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Orbi (Android) App keeps prompting for admin login