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Forum Discussion

Flankspeed's avatar
Flankspeed
Star
Jun 05, 2019
Solved

Orbi (Android) App keeps prompting for admin login

I am cross-posting this from the Orbi forum.   Two days ago, I installed the Orbi RBK 50 mesh system (one satellite.)  It performs flawlessly as does management via the browser interface. Not so mu...
  • Flankspeed's avatar
    Flankspeed
    Jun 07, 2019

    Contacted NG support and they could offer no explanation or suggestion except to reinstall the router from scratch which didn't work.

     

    I did stumble upon the solution though.  When logging into the Orbi app the screen that asks for credentials has a slider switch to "Remember Me" which I had activated.  Simply turning this setting off seems to have solved the problem.

Flankspeed's avatar
Flankspeed
Star
Jun 07, 2019

Contacted NG support and they could offer no explanation or suggestion except to reinstall the router from scratch which didn't work.

 

I did stumble upon the solution though.  When logging into the Orbi app the screen that asks for credentials has a slider switch to "Remember Me" which I had activated.  Simply turning this setting off seems to have solved the problem.

RDLemos's avatar
RDLemos
Guide
Jul 08, 2019

This is not really a solution, at most is a workaround...and actually did not work for me.
I continue to get the "login" page after a few seconds after I logged in... 

  • orlando2bjr's avatar
    orlando2bjr
    Aspirant
    Jul 09, 2019
    Agreed, not really a solution. The app is terrible to use this way.

    Anyway, I had to uninstall and reinstall for this to work, and never use the remember me.

    I've tried it before, because I saw it in another post, and it didn't work for me as well. Only by deleting and reinstalling this works for me.

    Just to make sure, I've just tested it again and it's not disconnecting.

    I hope it helps, but I'd rather get a working update.